Frequently Asked Questions

We accept credit and debit cards (Visa, Mastercard and American Express), PayPal, and bank transfer for annual plans. All payments are processed through Stripe, with 3-D Secure encryption.

Yes, you can upgrade or downgrade your plan at any time from your customer panel. Changes are automatically prorated and reflected on the next invoice.

Yes, we issue a PDF invoice for every charge and send it to the account holder's email. You can also download them at any time from the Billing section.

Yes, all paid plans get a 20% discount when you choose annual billing. The discount is automatically applied when you select that option.

Yes. LegalCloud is fully compliant with the General Data Protection Regulation and Spanish Organic Law 3/2018 (LOPDGDD). Data is stored in European Union data centres and we sign a data processing agreement with every client.

Yes, all paid plans include qualified digital signatures under the eIDAS regulation. Signatures are legally valid throughout the European Union and support qualified time-stamping.

The data controller is the person or entity contracting the service. LegalCloud acts as data processor, in accordance with Article 28 of the GDPR, and only processes data following the client's documented instructions.

We apply TLS 1.3 encryption in transit and AES-256 at rest, mandatory multi-factor authentication for administrators, encrypted backups and annual external security audits.

Data is stored in data centres located in the European Union (Frankfurt and Stockholm), operated by providers certified with ISO 27001 and SOC 2 Type II.

Yes, we make encrypted backups every 6 hours, kept for 30 days in a different region. You can request a restore from the panel at any time.

The FREE plan allows up to 3 users. The Silver, Gold and Agency plans allow 10, 30 and unlimited users respectively. You can add more users as an add-on if you need to.

Of course. You can export all your documents, users and metadata in open formats (PDF, JSON, CSV) from the Export section. We keep your data for 30 days after cancellation in case you need to recover it.

No. LegalCloud runs entirely in the cloud: you only need an up-to-date browser and an internet connection. We also offer native applications for iOS and Android.

We have native integrations with the most widely used CRMs (Salesforce, HubSpot, Pipedrive, Zoho) and a documented REST API to connect with any internal system.

The FREE plan includes limited API access (100 calls per month) so you can try it out. For intensive use, we recommend the Gold or Agency plans, which include much higher quotas and a guaranteed SLA.